Shipping

 

 

Express Delivery Shipping across Australia

We know the urgency of sending a gift box to someone when they are unwell, that is why we send everything Express Post! Please note our cut off time is 3:30pm (Melbourne time) for orders to arrive the next business day***. All orders after this time will go in to the post the next day.

If this is a Friday, orders may not arrive until Monday if the recipient doesn't live in a metro VIC area. 

 

****Please Note - We use AusPost Express and base our delivery expectations from their guidelines. Once an item is sent, we rely solely on their excellent service to get your care package to your loved one. The delivery side is completely out of our hands and we cannot be held responsible if there is a hold up with delivery, and there is always a good reason for this. AusPost Express post have the best track record for express delivery and we have found no other service like it. 

 

Postage expectations with AusPost Express post: Next day Metro and wider surrounding areas, 2 business days if living in Far North Queensland & WA.

Saturdays: Auspost will also deliver Express parcels in certain areas on a Saturday in VIC, however this is only based on certain VIC postcodes. 

Please note, we deliver to anywhere in Australia. If you are in New Zealand, please send a delivery request email. 

 

Hospitals

In our recent experience when buying for someone who is in hospital there are a few things to consider before sending the Feel Better Box direct to the hospital:

Will the giftee be in Hospital longer then a couple of days? - If you are unsure, it might be a good idea to send it to their home if they have someone living there or to a close relative who can take the gift box to them when they visit.

Are you sending on a Friday? The gift boxes are sent via AusPost express post, however if they are sent on a Friday, they may not arrive until Monday. However, if you are sending on a Friday and the parcel is going to NSW - there is a very high chance it will arrive with the Saturday post.

What details do you need to add to for sending to a hospital? You should give as much detail as possible - the hospital name, address, ward number, bed number, the full giftee name. 

What happens when the parcel arrives at the hospital? The parcel will go into their mail room or to switch board room and from there we cannot guarantee how long it will take to arrive with the giftee.