Shipping

USUAL Order Cut-off Time (from Melbourne):

  • ALL PARCELS - sent via AusPost EXPRESS POST network - Any orders placed after 2:30pm will be sent the following business day. Delivery expectations are 1-3 business days (not same day). 
    Orders placed after 2:30pm on Fridays and over the weekend will go out on the following Monday. 
  • SAME DAY DELIVERY (needs to be purchased for $30 on our ‘extras’ page) -  cutoff 12pm Weekdays MELBOURNE ONLY –  ORDER ONLINE from Extras page. Any queries, please contact us.

 

Shipping Carriers:

  • Australia -  AusPost Express. From our experience it has the best track record and offers the best value. The delivery side is completely out of our hands and we cannot be held responsible if there is a hold up with delivery.
  • International - DHL - Currently not available

Delivery Expectations:

  • Australia
    • Express Post (1-3 Business Days) to certain post codes - please view postcode table below
    • Outside of Next Day Delivery Network – 3-7 business days 
    • Same Day Delivery – Melbourne only
      Please Note: 
      There are no deliveries made on a weekend unless it’s to certain parts of Metro Melbourne on a Saturday. Please refer to AusPost Link below.
  • International - Currently not available

Shipping Rates - From Melbourne

  • Australia-Wide AusPost Shipping Prices:
    • Express Flat Rate - $9.95 - Small
    • Express Flat Rate - $14.95 - Larger Gift Boxes
    • Same Day Delivery in Melbourne - $30 - Order online from Extras page. Any queries, please contact us.
  • International - Currently not available

Hospitals (Australia Wide Deliveries)

In our recent experience when buying for someone who is in hospital there are a few things to consider before sending the Feel Better Box direct to the hospital:

Will the giftee be in Hospital longer then a couple of days? - If you are unsure, it might be a good idea to send it to their home if they have someone living there or to a close relative who can take the gift box to them when they visit.

Are you sending on a Thursday or Friday? The gift boxes are sent via AusPost Express Post, however if they are sent at the end of the week, they may not arrive before Monday. 

What details do you need to add to for sending to a hospital? You should give as much detail as possible - the hospital name, address, ward number, bed number, the full giftee name. 

What happens when the parcel arrives at the hospital? The parcel will go into their mail room or to switch board room and from there we cannot guarantee how long it will take to arrive with the giftee. 

What if the tracking says the parcel was delivered to the post office? This is fine. Hospitals often have redirects in place to a post office. The post office then delivers the express post items once a day, along with the mail. 

If it was delivered to the post office this morning, what time will it get to the hospital? This depends on what time the post office delivers the post to the hospital every day. If it arrives after 8am, there's a good chance the parcel won't get to the hospital until the following day. 

AusPost Express Post delivery to the below postcodes:

STATE

LOCATION POSTCODE RANGES
ACT & NSW

 


Canberra

0200-0250, 2600-2639, 2900-2920

 


Sydney and suburbs

1000-1404, 1411-1920, 2000-2249, 2555-2574, 2740-2786

 


Gosford Region

2250-2263

Newcastle

2264-2310

Wollongong Area

2500-2530
VIC

Melbourne and suburbs

3000-3210, 3335-3338, 33402, 3427-3429, 37502, 37552, 37572, 3765-3767, 3782, 3785-3796, 3800-3810, 3910-3915, 3930-3934, 3975-39772, 8000-8899

Geelong and suburbs

 


3211-3220

Ballarat


3350, 3353-3356

Bendigo

3550, 3552-3556

Shepparton/ Mooroopna/Kialla


3629-36322

Seymour

3660-3661

Latrobe Valley

 


3825, 3840-3844
QLD

Brisbane

4000-4209

Gold Coast

2484-2490, 4210-4299, 9726

Booval/Ipswich Areas

4300-4305

City of Toowoomba

4350

Strathpine/Caboolture

4500-4510, 4520

Sunshine Coast Areas

4550-4601

Maryborough City

46502

Hervey Bay

4655

Bundaberg City

46702
SA

Adelaide

5000-5199, 5800-5999
TAS

Hobart area

7000-7019, 7050-7053, 7055, 71722, 7892

Launceston

7248-7325

WA - to Perth CBD

From all above locations to Perth CBD

6000-6005, 6800-6899

 

For more information, please go to the Australia Post website